Refund policy
12 Month Manufacturing Warranty:
Ninetwo.5 offers a free 12 month Manufacturing Warranty on all pieces from the date of purchase. Products deemed faulty due to a Manufacturing defect may be repaired, refunded or recreated by ninetwo.5 at no cost. We will additionally refund the cost of Return Shipping.
If you deem your piece to contain a manufacturing warranty, please reach out via email info@ninetwo-5.com or through our contact page.
Please include your order number/proof of purchase and if possible, imagery of the concern.
The following are not deemed manufacturing error, and will not be covered under Ninetwo.5 12 month Warranty
-Theft or loss
- Dents, abrasions, or scratches on settings due to everyday wear.
- Chips, scratches, nicks, or breakages on gemstones due to accidents or wear.
- Pits or holes in settings from exposure to corrosive chemicals.
- Discoloration of metals from chemicals, makeup, chlorine exposure, or bathing.
- Normal wear leading to metal wear down, requiring restoration.
-Our Lifetime Manufacturing Warranty is void if jewellery is serviced by any jeweller other than Ninetwo.5.
Ninetwo.5 Refund & Return Policies:
At Ninetwo.5, we prioritize customer satisfaction and handle returns on a case-by-case basis.
Order Changes / cancellations must be requested within 7 days of purchase.
Returns must be requested within 30 days of receiving your piece to initiate the process.
Please reach out to us via email at info@ninetwo-5.com
Under Australian Consumer Law you are Guaranteed our assessment and resolution to any concerns you have regarding items purchased from us within a timely matter.
Ninetwo.5 Will not be held responsible for refunds or returns due to the customer having a change of mind. Ninetwo.5 does not offer exchanges due to pieces being purchased on a 'custom' / 'made to order' basis.
Ninetwo.5 Return & Refund policies do not cover:
- one of a kind pieces / final sale pieces
-Theft or loss
- Dents, abrasions, or scratches on settings due to everyday wear.
- Chips, scratches, nicks, or breakages on gemstones due to accidents or wear.
- Discoloration / wear of metals from corrosive chemical exposure
- Normal wear leading to metal wear down
